Section 1 – What do we do with your information?

When you purchase something from DUPLICATE PALACE, we collect the personal information you give us such as your name, address and email address.

When browsing our store, your computer’s internet protocol (IP) address to help us understand your browser and operating system.

Email marketing: With your permission, we can send you updates, new products, discounts or other information regarding DUPLICATE PALACE.

Section 2 – Consent

Giving Consent

To complete a transaction, you provide us with your order, credit card number, arrange for a delivery or return. The provision of this information implies your consent. Information is used solely for this purpose.

We may request your personal information for other reasons for example, email marketing. However, you will have the ability to approve or deny this request when asked.

Withdrawing Consent

After an opt-in, you may want to withdraw consent. You can contact us via email at duplicatepalace.nassau@gmail.com at any time.

Section 3 – Disclosure

If required by law or a violation of our Terms of Services occur, your personal information may be disclosed.

Section 4 – Web Hosting/WooCommerce/Personal Data

When you create an account with us, your name and email address are securely stored on our website. Our e-commerce platform is hosted by a third party agent.

Credit card and other pertinent payment information are not stored within our hosting provider’s servers.

Section 5- Security

We take great precautions and follow industry best practices to make sure it is not inappropriately lost, misused accessed, disclosed, altered or destroyed.

All credit card information is processed and stored via secure servers.

Section 6 – Age of Consent

By accessing this site, you confirm that you are at least 18 years of age or have given consent to your minor dependents.

Returns & Exchanges

Return and Exchange Policy

We offer a satisfaction guarantee on all the products sold. If you are unsatisfied with your purchase, you may request a refund or exchange for a different product on our website within 30 days of purchase. A refund or store credit (customer may choose) for items being returned will be issued for the full amount paid at the time of purchase. If the customer chooses a refund amount refunded will be applied to the form of payment used at time of purchase. Please return items in the same condition that you received them.

To exchange for a different product or size or request a return please contact us duplicatepalace.nassau@gmail.com.

Shipping & Delivery

We can ship to any address in the world. There may be restrictions on certain products.

Once you’ve placed your order, we will provide you with an estimated shipping and delivery date based on the availability of your items and your chosen shipping option. It is possible that the shipping date may be provided based on the shipping provider selected.

The shipping rates will depend on the weight of items. To reflect the policies of the shipping companies we use, all weight will be rounded up to the next full pound.

Exchanges

DUPLICATE PALACE is happy to exchange merchandise that isn’t worn, washed, altered or Final Sale for another size or even another item altogether, as long as it is within the 30 days of the ship date (returning package must be postmarked as so).

The customer is responsible for shipping but all exchange items will be returned.

Orders placed with a coupon, the discount can only be honoured for an even exchange of the same item. New coupons will not be applied to exchange orders. To make an exchange, please contact Customer Service and put the items you opt for on hold. By following this recommendation, you will ensure that items won’t sell out before your return has reached us. Please contact us for regarding any changes as the system will automatically process the items you already have on hold and not what is noted on your invoice.

Returns

New, unopened items must be returned within 30 days of delivery for a full refund. We’ll cover the shipping costs if the return is a result of or error (e.g. defective items or incorrect orders).

Returns can be expected 4-5 weeks after giving your package to the return shipper. Though refunds are typically earlier, this period includes transit time for us to receive your return from the shipper, the time to process your return after receipt, and the time it takes your bank to process or refund request.

If you need to return an item, please contact duplicatepalace.nassau@gmail.com with your order number and details about the product you would like to return. We will respond quickly with return instructions.

Final Sale

No returns or exchanges can be accepted for the following items: all cosmetics, intimate sets, one-piece swimsuits, swim bottoms, swim sets, all shape wear, tights and socks, self-adhesive products and all Clearance items.

If any of the aforementioned items are returned, no refund or exchange will be processed and the customer will be responsible for any shipping charges that go into recovering the merchandise.